Privacy Policy

This policy sets out how Aid Training & Operations Ltd, uses and protects any information that you give Aid-Training Ltd when you use this website.

Aid Training & Operations Ltd is committed to ensuring that your privacy is protected. This notice, which covers your use of our website and online services provides you with information about what personal data we collect, how we use your data, how we ensure your privacy is maintained, and your legal rights relating to your personal data.

Aid Training & Operations Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Who We Are

We are Aid Training & Operations Ltd. Our registered office is

Aid Training & Operations Ltd, Crusader House, Centurion Way, Crusader Business Park, Warminster, Wiltshire, BA12 8BT.

You can contact us by:

Telephone: 01985843100

Email: [email protected]

Post: As detailed above

Our Data Protection Officer is: Paul Hosking

What Data We Collect On You

Names
Emails
Phone Numbers
Companies
City/County
Postcode
Course required
Number of course attendees
Account information if you have one including the following:
User Names
Billing/Personal Addresses
Encrypted Passwords (for your retrieval)
Next of Kin
Date of Birth
We also get some system information such as IP addresses for security reasons.

How We Use Your Data

All personal data is processed and stored securely. We do not keep your personal data for longer than it is necessary in light of which it was first collected.
Your personal data will be deleted as soon as the purpose for which it was collected has been completed.
Where we have a legal obligation to keep it longer than that we will delete it soon as our legal obligation is discharged.
Our use of your data will always have a legal basis (as set out in Section 5), and we may use your data for the following purposes.
Providing and managing your access to our website and services.
Personalising and tailoring your experience on our website and services.
Providing and managing your account on our website.
Communicating with you (replying to your emails and enquiries).
To provide you with goods and services as ordered.
Market Research.
Analysing your use of our site and services, gathering feedback, to continually improve our site and your experience.
Notifying you of products, services and specials offers that may be of use to you by email. You will always be able to unsubscribe or opt-out from this use at any time.
Legal Basis

We will only process your data where we have a legal basis under the General Data Protection Regulation (GDPR) to do so.
Our use of your personal data will always have a legal basis, either because:
It is necessary for our performance of a contract with you; or
You have consented to our use of your personal data; or
We are complying with a legal obligation; or
It is necessary in pursuit of our legitimate interests – detailed below.
Where our processing of your data is based on our legitimate interests, we will have ensured that such processing is necessary and we will not do so where our interests are overridden by yours.
Our legitimate interests include:
Selling & supplying our goods and services to customers and potential customers.
Handling customer and potential customer contacts, queries, complaints or disputes.
Understanding our customers (or potential customers) behaviour, activities & preferences.
Improving our products and services, including developing new products and services.
Promoting, marketing and advertising our goods and services.
Complying with regulatory obligations.

Storing & Sharing Your Data

Data security is very important to us and we take appropriate security measures to safeguard and secure your data which is collected via our website and services.
We endeavour to keep all of your personal information in the European Economic Area (EEA). The EEA includes all EU Member States plus Norway, Iceland & Liechtenstein.
In limited, and necessary, circumstances your information may be transferred outside of the EEA; this will only happen where it can’t be avoided. Where this does happen we will put special protections in place. We will only move data to countries or organisations:
Where the EU Commission has deemed their data protection measures to be adequate.
Or under a contract which enforces the EU Commission approved “standard data protection clauses” which can be viewed at: http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm
We will never sell or otherwise transfer or disclose your personal data to any third party however:
We may sometimes contract with trusted service providers to provide goods and services on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, marketing and IT systems and awarding organisations for certification. This will sometimes necessitate the transfer of your personal data to those trusted service providers.
Where we transfer your data to our trusted service providers we will have confirmed that they will apply data protection and security measures to the same standard we would. We will always impose contractual terms on all of our providers to ensure your data remains secure.
In certain limited circumstances we may be legally required to share your personal data – for example where we are involved in legal proceedings, where we complying with a court order, regulatory requirement or government department with appropriate legal authority to compel us to do so.

Your Rights

Under the General Data Protection Regulation (GDPR) and The Data Protection Act (DPA) you have a number of rights with regard to your personal data; which this policy and our use of your data have been designed to uphold:
Right to be informed – you have the right to be informed about our collection & use of your personal data.
Right of access – you have the right to request a copy of the information that we hold about you. You can do this by contacting us using the above details.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – where certain conditions apply, you have a right to restrict our processing.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing (such as direct marketing).
Right to object to automated processing & profiling – you also have the right not to be subject to legal effects of automated decision making and profiling.
Withdrawal of consent – Where our processing is based on your consent you have the right to withdraw this at any time.
If you have cause for complaint about our use of your data, or you would like to exercise any of your rights, then please contact us using the details provided in Section 1 and we will do our best to solve the problem for you.
If we are unable to help, or you aren’t satisfied with our response, you also have the right to lodge a complaint with the UK’s supervisory authority – The Information Commissioner’s Office (ICO). The ICO can be contacted:
By post – The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.
By telephone – 0303 123 1113
Via their website – www.ico.org.uk

Changes To This Notice

We may change this Privacy Notice from time to time (for example, if the law changes). Any changes will be immediately posted on our site. We recommend you check the privacy notice regularly to remain up to date.
This privacy notice was last updated in June 2024.

Cookies Policy

We are providing this information as part of our initiative to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using our website. In relation to this matter please be assured that we’re working on a number of other privacy and cookie-related improvements to make to the website.

What are Cookies?

Cookies are small text file which are issued to your computer or any similar device you use to access the internet (e.g. smart phone, tablet or other mobile device) which store and sometimes track information about your use of the website. A number of cookies Aid Training & Operations Ltd uses last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the website and will last for longer.* Please note that cookies do not harm your computer or software installed on your computer.

Aid Training & Operations Ltd Cookie Usage:

Aid Training & Operations Ltd does not store personally identifiable information such as credit card details in the cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. We use cookies to:

• recognise when a visitor to Aid Training & Operations Ltd website has visited before; this means we can identify the number of unique visitors we receive to the website and allows us to make sure we have enough capacity for the number of users that we get;
• customise elements of the promotional layout and/or content of the pages of the website;
• help us to identify and resolve errors, or to determine relevant related content to show you when you’re browsing.
• collect statistical information about how our visitors use the website(s) so that we can improve the website(s) and learn which parts are most popular to visitors

Flash cookies (or Local Shared Objects)

On Aid Training & Operations Ltd website we display video content using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they’re managed differently by your browser.

If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings (opens in a new window). Please bear in mind though, that if you disable Flash cookies for Aid Training & Operations Ltd website you’ll unable to access certain types of content on the site, such as videos.

Aid Training & Operations Ltd ‘share’ tools

If you take the opportunity to ‘share’ content with friends through social networks – such as Facebook and Twitter – you may be sent cookies from these websites. We do not control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Third party cookies

Certain cookies are either set by third parties on the Website or these are set by us using the third parties cookie code. More information about cookies placed by third parties and how to restrict or block their cookies can be accessed by following the link to their website. In addition to cookies, tracking gifs may be set by us or third parties in respect of your use of the Site. Tracking gifs are small image files within the content of our site or the body of our newsletters so we or third parties can understand which parts of the website are visited or whether particular content is of interest.

In addition to cookies, tracking gifs may be set by us or third parties in respect of your use of the Site. Tracking gifs are small image files within the content of our site or the body of our newsletters so we or third parties can understand which parts of the website are visited or whether particular content is of interest.

Cookie Name	Purpose
Google Analytics _utma, _utmb, _utma, _utmx, _utmz	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Adinsight	These cookies are used to help measure phone call analytics. They track visitor numbers who contact us by phone so we can improve of marketing communications.
Google DoubleClick	This is an interest-based advertising cookie. This cookie contains a randomly generated 18-digit ID number that uniquely identifies a web browser on a specific computer. This cookie is used to control how frequently people see individual ads and also helps Google provide advertisers with reporting statistics, such as how many people saw an ad.

 

Third Party Websites

When you visit Aid Training & Operations Ltd Website you may notice some cookies that are not related to Aid Training & Operations Ltd. When you visit a page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Please be aware that Aid Training & Operations Ltd does not control and is not responsible for websites that are referred to or linked from its own websites and that use of your personal information on these websites is not subject to this Privacy and Cookies Policy.

You can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies used on Aid Training & Operations Ltd website(s) you may not be able to take full advantage of the website(s) if you do so.

Managing Cookies

If cookies aren’t enabled on your computer, it will mean that your user experience on our website will be limited to browsing and researching;

To enable cookies

If you’re not sure of the type and version of web browser you use to access the Internet:

For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option

For Macs: with the browser window open, click on the Apple menu and select the ‘About’ option

How to check cookies are enabled for PCs

Google Chrome

1. Click on ‘Tools’ at the top of your browser window and select Options
2. Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button
3. Now select ‘Allow local data to be set’

Microsoft Internet Explorer 6.0, 7.0, 8.0

1. Click on ‘Tools’ at the top of your browser window and select ‘Internet options’ , then click on the ‘Privacy’ tab
2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
3. Settings above Medium will disable cookies

Mozilla Firefox

1. Click on ‘Tools’ at the top of your browser window and select Options
2. Then select the Privacy icon
3. Click on Cookies, then select ‘allow sites to set cookies’

Safari

1. Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option
2. Click on ‘Security’, check the option that says ‘Block third-party and advertising cookies’
3. Click ‘Save’

How to check cookies are enabled for Macs

Microsoft Internet Explorer 5.0 on OSX

1. Click on ‘Explorer’ at the top of your browser window and select ‘Preferences’ options
2. Scroll down until you see ‘Cookies’ under Receiving Files
3. Select the ‘Never Ask’ option

Safari on OSX

1. Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option
2. Click on ‘Security’ then ‘Accept cookies’
3. Select the ‘Only from site you navigate to’

Mozilla and Netscape on OSX

1. Click on ‘Mozilla’ or ‘Netscape’ at the top of your browser window and select the ‘Preferences’ option
2. Scroll down until you see cookies under ‘Privacy & Security’
3. Select ‘Enable cookies for the originating web site only’

Opera

1. Click on ‘Menu’ at the top of your browser window and select ‘Settings’
2. Then select ‘Preferences’, select the ‘Advanced’ tab
3. Then select ‘Accept cookies’ option

All other browsers

Please consult your documentation or online help files.